Shipping

All orders are shipped within 48 hours. It is estimated to take between 3 - 7 business days for all orders within Europe.



Please contact support@threefmediagroup.com if more than 30 business days have passed since your item was shipped and you still have not received your package and we will respond as soon as possible!

Refund

Thank you for shopping with us.



If you are not completely satisfied with your purchase we are here to help.

Our products can be returned within 30 days of the original purchase of the product. A new product can be exchanged for another product or returned for a refund.

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To be eligible for a return, make sure that:

- The product was purchased within the last 40 days

- You have the receipt or proof of purchase

- You received a return merchandise number (RMN) from us

 

Products that do not meet these criteria will not be considered for return.



To obtain a return merchandise number (RMN), contact us:

 

• Email:

Send the product with the original packaging and the receipt or proof of purchase and the RMN number, along with a note stating whether you want to exchange the product (and if so which other product you wish to order) or a refund to:

 

Bryggargatan 2 C/O Café London, 111 21, STOCKHOLM, SWEDEN

 

 

Free shipping costs

Shipping costs incurred in connection with returning a product are refundable.

ANESI SCANDINAVIA is responsible for paying the shipping costs. However, it is not responsible for the risk of loss of or damage to the product during shipping, both to and from us.

 

Damaged goods

If you have received a damaged product, please notify us immediately for assistance.

 

 

 

Contact us

If you have any questions about our return and refund policy, please contact us: support@threefmediagroup.com